Worldwide

FAQ

  • 1. SYSTEM

    For whom is the A6 TouchCare® System indicated?
    The A6 TouchCare® System is indicated for use in people (aged 2 and older) with diabetes. The system is intended for single patient use and should be used under the guidance of a healthcare provider. The Patch Pump is indicated for the continuous subcutaneous delivery of insulin, at set and variable rates, for the management of diabetes mellitus in persons requiring insulin. The CGM System is indicated for continuous monitoring of interstitial fluid glucose levels, and detecting possible low and high glucose episodes.
    Does the A6 TouchCare® System have CGM capability?

    Yes, the A6 TouchCare® System consists of a PDM, a patch pump, and a CGM. The wireless communication between the patch pump and the CGM allows the system to automatically suspend insulin delivery when the sensor glucose is approaching the low limit, and resume delivery when the sensor glucose is in safe range and rising.

    Why is the A6 TouchCare® System a semi-closed loop system?

    Because the A6 TouchCare® System has Predictive Low Glucose Suspend feature. It can automatically suspend insulin delivery when the sensor glucose is approaching the low limit, and resume delivery when the sensor glucose is in safe range and rising, thus reducing the risk of hypoglycemia for users.

    How does the A6 TouchCare® System compare to an insulin pump?

    The A6 TouchCare® System delivers insulin continuously and precisely like an insulin pump, but it also provides Predictive Low Glucose Suspend feature with CGM integration, and a convenient and comfortable ultra-thin patch pump that disappears into your life.

    What is the difference between the Low Glucose Suspend feature and Predictive Low Glucose Suspend feature?

    The A6 TouchCare® System provides both the Low Glucose Suspend feature and Predictive Low Glucose Suspend feature. Low Glucose Suspend means that insulin delivery would be automatically suspended when your sensor glucose level reaches a preset limit, and resumed when the sensor glucose is in safe range and rising. Predictive Low Glucose Suspend means that insulin delivery would be automatically suspended when your sensor glucose level is decreasing and predicted to reach the preset limit in a set period of time, and resumed when the sensor glucose is in safe range and rising.

    Is the A6 TouchCare® System waterproof?

    Both the patch pump and sensor (with the transmitter installed) are waterproof to a depth of 2.5 meters (8 feet) for up to 60 minutes (IPX8). The PDM is not waterproof.

    You can swim with the patch pump and sensor on.

    What is the communication distance between the PDM and the patch pump?

    Up to 4 meters without obstruction. The PDM and the patch pump communicate via Bluetooth Low Energy.

    What is the communication distance between the PDM and the transmitter?

    Up to 10 meters without obstruction. The PDM and the transmitter communicate via Bluetooth Low Energy.

    What if someone near me also uses the A6 TouchCare® System?

    You patch pump and PDM establish a one-to-one relationship during the patch activation process so that no other PDM could communicate with your patch pump. You need to confirm your username each time you turn on your PDM so that you would not take someone else’s PDM by accident.

  • 2. PDM

    How can I upload data from the PDM?
    Yow can upload all the pump and CGM data stored in your PDM to your personal account in the Medtrum EasyView Web Portal via either a USB dongle or a Medtrum EasyTouch Mobile App. With your consent, your healthcare providers can also view your data and reports.
    What battery can be used with the PDM?

    The PDM requires one new 1.5 V AAA alkaline battery, size E92, type LR03. Do NOT use any type of batteries other than AAA alkaline batteries to power the PDM. Never use old or used batteries because the PDM may not work properly.

    How long is the PDM battery life?

    Approximately 3 weeks.

    Some features that may reduce battery life are:

    -    Vibrate alert setting
    -    ŸNot responding to alerts in time
    -    ŸExcessive button pressing

    How small is the PDM?

    The PDM measures 80 mm x 50 mm x 18.5 mm (3.1’’ x 2.0’’ x 0.7’’), and it only weights 43 grams without the battery. You can operate the PDM with one hand.

    What if the PDM is left at home?

    Even if your PDM is not with you, the basal rate delivery will still continue since all the basal patterns are stored in the pump base. All the sensor readings will be stored in the transmitter, and therefore no sensor data will be lost.

    However, you would not be able to deliver a bolus, change basal rates, or view your real-time sensor glucose readings. The Low Glucose Suspend and Predictive Low Glucose Suspend features will also be unavailable.

    Is the PDM waterproof?

    No, the PDM is not waterproof. Do not put it in or near water.

    Is the wireless communication between the PDM and other devices harmful to me in any way?

    The PDM uses Bluetooth Low Energy (BLE) to communicate with the patch pump and the transmitter. Bluetooth technology emits much lower levels of radio frequency, or RF, than cellular-based smartphones and other devices that use Wi-Fi.

  • 3. PATCH PUMP

    How small is the patch pump?
    The patch pump measures 56.5 mm x 33.3 mm x 13.3 mm (2.2’’ x 1.3’’ x 0.5’’), and it only weights 21.5 grams without insulin. With a reservoir volume of 2 mL, it can hold up to 200 units of insulin.
    What type of insulin can be used with the patch pump?

    Rapid-acting U-100 insulin. The following insulin analogs have been tested and found to be safe for use with the patch pump: Humalog®, NovoLog®, and Apidra®.

    Do I have to disconnect the patch pump to swim?

    No. The patch pump is waterproof to a depth of 2.5 meters (8 feet) for up to 60 minutes (IPX8). You can swim with the patch pump on.

    Can I play sports while wearing a patch pump?

    Sure. Without a long tube, the ultra-thin patch pump would not get in your way when you are playing sports.

    Where can I wear the patch pump?

    When choosing the location for the pump, consider the following:

    -    That you can comfortably reach the pump.

    -    That you apply the Pump to a flat area of skin with adequate subcutaneous fat.

    -    That the area stays flat during normal daily activities without bending or creasing.

    When choosing the location for the pump, avoid the following:

    -    Areas that are constrained by clothing, such as the belt line or waist.

    -    Curved or rigid areas due to muscle or bone.

    -    Areas that involve rigorous movement during exercise.

    -    Areas of skin with scars, tattoos, or irritation.

    -    5.0 cm (2 inches) around the navel.

    -    Areas with excess hair. 

    How long can I wear a reservoir patch?

    The reservoir patch should be replaced approximately every 2-3 days or as directed by your healthcare provider. 

    What are the specifications of the needle?

    Needle type: Stainless steel needle

    Needle size: 30G

    Needle length: 5mm (0.2’’)

    Angle: 90 degrees to the skin.

    What is the volume of the insulin reservoir?

    200 units.

    Does the patch pump come in a choice of colors?

    Yes, it does! You can choose from green, peach, dark blue and violet.

  • 4. CGM

    What is a glucose sensor?

    The Medtrum MD-TY-006 sensor is a tiny flexible polymer-based electrode inserted just under your skin. It uses enzyme to accurately measure the glucose level in your interstitial fluid.

    How do I insert the glucose sensor?

    Remove the safety lock, press the two black buttons on opposite sides of the inserter simultaneously, and then the sensor will be inserted automatically.

    What is the shelf life of a sensor?

    Glucose sensors have a one-year expiration date from the time they are manufactured. The expiration date is on the outside of the glucose sensor box and on each individual glucose sensor package.

    How should I store my sensors?

    The MD-TY-006 sensors can be stored at temperatures between 2°C and 30°C, relative humidity range between 20%RH and 90%RH, and atmospheric pressure between 700hPa and 1060hPa. You don’t have to refrigerate the sensors, but if you choose to keep the sensors in the refrigerator, please allow approximately 15 minutes for the sensor to warm up to room temperature before using it. Glucose sensors must not be frozen.

    Where can I wear the sensor?

    When choosing the location for the sensor, consider the following:

    -    That you can comfortably reach the sensor.

    -    That you apply the sensor to a flat area of skin with adequate subcutaneous fat.

    -    That the area stays flat during normal daily activities without bending or creasing.

    When choosing the location for the sensor, avoid the following:

    -    Areas that are constrained by clothing, such as the belt line or waist.

    -    Curved or rigid areas due to muscle or bone.

    -    Areas that involve rigorous movement during exercise.

    -    Areas of skin with scars, tattoos, or irritation.

    -    5.0 cm (2 inches) around the navel.

    -    Areas with excess hair.

    -    Within 7.5 cm (3 inches) of an insulin pump infusion site or manual injection site.

    Do I need to measure finger-stick blood glucose if I wear a glucose sensor?

    Yes. First, you need to use meter readings to calibrate the CGM once every 12 hours. Second, when you believe your sensor glucose readings are inconsistent with how you feel, you need to measure your finger-stick blood glucose before treating.

    How often do I need to calibrate the CGM?

    The CGM must be calibrated at lease twice a day (once every 12 hours). 

    Why are the CGM readings different from my meter readings sometimes?

    Glucose sensors measure your interstitial glucose level while blood glucose meters measure your plasma blood glucose level. Most of the time glucose travels first to your blood and then to your interstitial fluid. Because of how glucose travels, your BG meter readings and sensor glucose readings will rarely match exactly. This is quite normal. When using your CGM, you should concentrate on trends and patterns instead of individual values.

    What are the highest and lowest glucose alert limits that I can set?

    High limits can be set as high as 22.2 mmol/L and the low limits can be set as low as 2.2 mmol/L. High and low limit ranges can be customised and you should discuss your personal limits and alert settings with your healthcare provider.

    What is the warranty period of the transmitter?

    The A6 TouchCare® transmitter has a warranty period of 1 year.

    Where is the sensor data stored?

    When the PDM is within range, all the sensor data are stored in the PDM.

    When the PDM is not within range, all the sensor data are stored in the transmitter and will be sent to the PDM after connection recovers. No sensor data will be lost.

    Do I have to disconnect the sensor to swim?

    No. The sensor (with a transmitter properly installed) is waterproof to a depth of 2.5 meters (8 feet) for up to 60 minutes (IPX8). You can swim with the sensor and transmitter on.