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EasyPatch App
Patch Pump
CGM
What can I do with EasyPatch App?
You can use EasyPatch App to monitor and control your Patch Pump and CGM System via wireless communication.
Do I need to use PDM if I use EasyPatch App?
You don't need to take PDM if you use EasyPatch App with insulin pump and CGM system.
What smart devices are compatible with the Medtrum EasyPatch App? How can I download the app?
If you are using a smart device with the IOS, you can download the Medtrum EasyPatch App from the Apple App Store.
Compatible smart devices: iPhone 5C, 5S, 6, 6S, 7Plus, 8, X, XR, XS, XS MAX, 11
Supported operating systems: IOS 9.3.5 or later
If you are using a smart device with the Android system, you can download the Medtrum EasyPatch App from Google Play.
Compatible smart devices:
Samsung: Galaxy S7 Edge, S8, S10e，A40, A9, J3, J5, Note 10
LG: Google Nexus 5
Xiaomi: MI 5X
Huawei: P9, P10, P20, P30, P30 Pro, Honor 7C, Honor 8, Honor V10, Honor 20, Mate 20, Mate 30, Nova 3e
Oppo: Reno Z
Vivo: X9
Supported operating systems are: Android 8.0 or later.
Compatible smart devices: iPhone 5C, 5S, 6, 6S, 7Plus, 8, X, XR, XS, XS MAX, 11
Supported operating systems: IOS 9.3.5 or later
If you are using a smart device with the Android system, you can download the Medtrum EasyPatch App from Google Play.
Compatible smart devices:
Samsung: Galaxy S7 Edge, S8, S10e，A40, A9, J3, J5, Note 10
LG: Google Nexus 5
Xiaomi: MI 5X
Huawei: P9, P10, P20, P30, P30 Pro, Honor 7C, Honor 8, Honor V10, Honor 20, Mate 20, Mate 30, Nova 3e
Oppo: Reno Z
Vivo: X9
Supported operating systems are: Android 8.0 or later.
What must I do if I want to receive sensor and pump data on the smart device?
Set the following for your EasyPatch App:
1.Bluetooth: available and turn on
2.Silent and Do Not Disturb: turn off
3.Volume: loud enough for you to hear alerts and reminders.
4.Intenet: Make sure your smart device settings allow EasyPatch App to use WLAN and mobile data.
5.Camera: Grant EasyPatch access to camera.
6.Notification: Turn on notifications for EasyPatch App.
7.Time: Do not change your smart device’s time because it can make the time on the monitor screen wrong.
8.Battery saving mode: Do not activate low battery usage mode. Otherwise, the app will stop uploading data in background.
9.EasyPatch App is open and running in the background.
10.Restart the EasyPatch App after your smart device is restarted.
11.If you installed the App on an IOS device, make sure the background refresh for EasyPatch App is turned on.
12. If you installed the App on an Android device, make sure you allow the App to access the device’s location so that the App can use the Bluetooth feature.
13.Make sure EasyPatch App is locked in the background.
14.Open auto run in the smart manage (Samsung).
1.Bluetooth: available and turn on
2.Silent and Do Not Disturb: turn off
3.Volume: loud enough for you to hear alerts and reminders.
4.Intenet: Make sure your smart device settings allow EasyPatch App to use WLAN and mobile data.
5.Camera: Grant EasyPatch access to camera.
6.Notification: Turn on notifications for EasyPatch App.
7.Time: Do not change your smart device’s time because it can make the time on the monitor screen wrong.
8.Battery saving mode: Do not activate low battery usage mode. Otherwise, the app will stop uploading data in background.
9.EasyPatch App is open and running in the background.
10.Restart the EasyPatch App after your smart device is restarted.
11.If you installed the App on an IOS device, make sure the background refresh for EasyPatch App is turned on.
12. If you installed the App on an Android device, make sure you allow the App to access the device’s location so that the App can use the Bluetooth feature.
13.Make sure EasyPatch App is locked in the background.
14.Open auto run in the smart manage (Samsung).
How can I register an account on the Medtrum EasySense App?
After you open the app and enter the login screen, tap "Register" to enter the Register screen, tap the national flag on the top right corner and select your country, and register with your email address.
How do I connect my CGM and Pump with the EasyPatch App?
To connect your CGM with the EasyPatch App:
1.Go to Settings -> CGM .
2.Tap Add Transmitter, scan the QR code or enter the transmitter SN on the surface of your transmitter or on the product box.
3.Tap Connect Sensor in Settings -> CGM.
To connect your patch pump with the EasyPatch App:
1.Go to Settings -> Insulin Delivery.
2.Tap Add Pump Base SN, scan the QR code or enter the pump base SN on the surface of your pump base or on the product box.
3.Tap New Patch in Settings -> Insulin Delivery, follow the on-screen instruction to activate the patch pump.
1.Go to Settings -> CGM .
2.Tap Add Transmitter, scan the QR code or enter the transmitter SN on the surface of your transmitter or on the product box.
3.Tap Connect Sensor in Settings -> CGM.
To connect your patch pump with the EasyPatch App:
1.Go to Settings -> Insulin Delivery.
2.Tap Add Pump Base SN, scan the QR code or enter the pump base SN on the surface of your pump base or on the product box.
3.Tap New Patch in Settings -> Insulin Delivery, follow the on-screen instruction to activate the patch pump.
How small is the patch pump?
The patch pump measures 56.5 mm x 33.3 mm x 13.3 mm (2.2'') x 1.3'') x 0.5''), and it only weights 21.5 grams without insulin. With a reservoir volume of 2 mL, it can hold up to 200 units of insulin.
What type of insulin can be used with the patch pump?
Rapid-acting U-100 insulin. The following insulin analogs have been tested and found to be safe for use with the patch pump: Humalog®, NovoLog®, and Apidra®.
Do I have to disconnect the patch pump to swim?
No. The patch pump is waterproof to a depth of 2.5 meters (8 feet) for up to 60 minutes (IPX8). You can swim with the patch pump on.
Can I play sports while wearing a patch pump?
Sure. Without a long tube, the ultra-thin patch pump would not get in your way when you are playing sports.
Where can I wear the patch pump?
When choosing the location for the pump, consider the following:
- That you can comfortably reach the pump.
- That you apply the Pump to a flat area of skin with adequate subcutaneous fat.
- That the area stays flat during normal daily activities without bending or creasing.
When choosing the location for the pump, avoid the following:
- Areas that are constrained by clothing, such as the belt line or waist.
- Curved or rigid areas due to muscle or bone.
- Areas that involve rigorous movement during exercise.
- Areas of skin with scars, tattoos, or irritation.
- 5.0 cm (2 inches) around the navel.
- Areas with excess hair.
- That you can comfortably reach the pump.
- That you apply the Pump to a flat area of skin with adequate subcutaneous fat.
- That the area stays flat during normal daily activities without bending or creasing.
When choosing the location for the pump, avoid the following:
- Areas that are constrained by clothing, such as the belt line or waist.
- Curved or rigid areas due to muscle or bone.
- Areas that involve rigorous movement during exercise.
- Areas of skin with scars, tattoos, or irritation.
- 5.0 cm (2 inches) around the navel.
- Areas with excess hair.
How long can I wear a reservoir patch?
The reservoir patch should be replaced approximately every 2-3 days or as directed by your healthcare provider.
What are the specifications of the needle?
Needle type: Stainless steel needle
Needle size: 30G
Needle length: 5mm (0.2'')
Angle: 90 degrees to the skin.
Needle size: 30G
Needle length: 5mm (0.2'')
Angle: 90 degrees to the skin.
What is the volume of the insulin reservoir?
200 units.
What is a glucose sensor?
The Medtrum sensor is a tiny flexible polymer-based electrode inserted just under your skin. It uses enzyme to accurately measure the glucose level in your interstitial fluid.
How do I insert the glucose sensor?
Remove the safety lock, press the two black buttons on opposite sides of the inserter simultaneously, and then the sensor will be inserted automatically.
What is the shelf life of a sensor?
Glucose sensors have a one-year expiration date from the time they are manufactured. The expiration date is on the outside of the glucose sensor box and on each individual glucose sensor package.
How should I store my sensors?
The sensors can be stored at temperatures between 2°C and 30°C, relative humidity range between 20%RH and 90%RH, and atmospheric pressure between 700hPa and 1060hPa. You don't have to refrigerate the sensors, but if you choose to keep the sensors in the refrigerator, please allow approximately 15 minutes for the sensor to warm up to room temperature before using it. Glucose sensors must not be frozen.
Where can I wear the sensor?
When choosing the location for the sensor, consider the following:
That you can comfortably reach the sensor.
That you apply the sensor to a flat area of skin with adequate subcutaneous fat.
That the area stays flat during normal daily activities without bending or creasing.
When choosing the location for the sensor, avoid the following:
Areas that are constrained by clothing, such as the belt line or waist.
Curved or rigid areas due to muscle or bone.
Areas that involve rigorous movement during exercise.
Areas of skin with scars, tattoos, or irritation.
5.0 cm (2 inches) around the navel.
Areas with excess hair.
Within 7.5 cm (3 inches) of an insulin pump infusion site or manual injection site.
That you can comfortably reach the sensor.
That you apply the sensor to a flat area of skin with adequate subcutaneous fat.
That the area stays flat during normal daily activities without bending or creasing.
When choosing the location for the sensor, avoid the following:
Areas that are constrained by clothing, such as the belt line or waist.
Curved or rigid areas due to muscle or bone.
Areas that involve rigorous movement during exercise.
Areas of skin with scars, tattoos, or irritation.
5.0 cm (2 inches) around the navel.
Areas with excess hair.
Within 7.5 cm (3 inches) of an insulin pump infusion site or manual injection site.
Do I need to measure finger-stick blood glucose if I wear a glucose sensor?
Yes. First, you need to use meter readings to calibrate the CGM twice (once every 12 hours) on the first day and then once every 24 hours since the second day. Second, when you believe your sensor glucose readings are inconsistent with how you feel, you need to measure your finger-stick blood glucose before treating.
How often do I need to calibrate the CGM?
The CGM must be calibrated at least twice (once every 12 hours) on the first day and then once every 24 hours since the second day.
Why are the CGM readings different from my meter readings sometimes?
Glucose sensors measure your interstitial glucose level while blood glucose meters measure your plasma blood glucose level. Most of the time glucose travels first to your blood and then to your interstitial fluid. Because of how glucose travels, your BG meter readings and sensor glucose readings will rarely match exactly. This is quite normal. When using your CGM, you should concentrate on trends and patterns instead of individual values.
What are the highest and lowest glucose alert limits that I can set?
High limits can be set as high as 22.2 mmol/L (400 mg/dL) and the low limits can be set as low as 2.2 mmol/L (40 mg/dL). High and low limit ranges can be customized and you should discuss your personal limits and alert settings with your healthcare provider.
What is the warranty period of the transmitter?
The TouchCare® Slim transmitter has a warranty period of 1 year.
Where is the sensor data stored?
When the PDM is within range, all the sensor data are stored in the PDM.
When the PDM is not within range, all the sensor data are stored in the transmitter and will be sent to the PDM after connection recovers. No sensor data will be lost.
When the PDM is not within range, all the sensor data are stored in the transmitter and will be sent to the PDM after connection recovers. No sensor data will be lost.
Do I have to disconnect the sensor to swim?
No. The sensor (with a transmitter properly installed) is waterproof to a depth of 2.5 meters (8 feet) for up to 60 minutes (IPX8). You can swim with the sensor and transmitter on.
Video
Medtrum Apps
Compatible device and software
EasyPatch App.
The first commercially available Insulin Pump that can be controlled using your Smartphone
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EasyFollow App.
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